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给买家打电话,常用口语准备好了吗?
编辑:浙江佰铭网络技术有限公司   发布时间:2019-08-29

给买家打电话,常用口语准备好了吗?

不少外贸人对打电话给买家这件事有些怵,总觉得自己口语不够好,或者怕听不懂买家在讲些什么,所以极力避免。

 

但其实有些时候,一通电话的效果远远好过邮件漫长的你来我往。

下面列举一些英语电话的常用句式,在给买家打电话前,不妨多练习。

开场

i, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?

你好,我是x公司的xx,请问您是Smith先生吗?

对方不在或正忙

ould you please take a message? Please tell her/him that…

I'd like to leave her/him a message. Please let her/him know that…

能否请您留个消息,告诉他……

When is a good time to call?

什么时候方便我再次来电?

When is she/he going to be back?

他什么时候回来?

Could you tell him/her that I called, please?

能否转告他我找过他?

Could you ask him/her to call me back, please?

能否转告他请他回电给我?

Okay, thanks. I'll call back later.

好的,谢谢,我待会儿再打来。

有事说事

I'm calling to ask about/discuss/clarify…

I just wanted to ask…

I'm calling about/because…

I'm calling to follow up on…

我打电话来是为了……

纠正对方的说法

I'm sorry, but I think there has been a misunderstanding…

I'm sorry, but it's not quite right.

不好意思,但我想您有所误解……

与买家确认重要信息

Let me see if I got that right.

When you say…do you mean…?

So if I understand you correctly…

Just to confirm, …

Just to clarify, you said… 

I'm not sure I understand. Did you mean…?

再跟您确认一下,您的意思是……

没听清买家在说什么

I'm sorry, I didn't catch that. Could you please repeat yourself?

不好意思,我没听清,您能重复一遍吗?

Would you mind spelling that for me?

您能把这个拼写一下给我吗?

Would you mind slowing down?

您能说慢一点吗?

Would you mind speaking up a little bit?

您能说大声一点吗?

当通话质量不好时

I'm sorry, could you speak up, please?

Would you mind speaking up a bit?

您能说大声一点吗?

I'm sorry I can't hear you very well.

I think we have a bad connection. 

不好意思线路不好,听不清楚。

挂电话时

I will follow up with the requested information soon.

我会尽快跟进您所需的信息。

I will keep you updated on our progress.

有新的进展我会及时通知您。

Thank you for your time. Have a great day!

谢谢,祝您愉快

小贴士  

给买家打电话前的准备工作

01、预约

为了不打扰对方生活工作,跟买家通电话前最好预约一个时间,这样就不会引起买家的反感。

02、FAQ

准备好你所能想到的有关产品、有关公司的问题和答案,以便第一时间为买家解决疑问。

03、录音APP

对于听力不太好的外贸人,可以试试在手机里装个电话录音APP,这样即使一开始没有听清客户说的话,挂断电话后也可以通过录音反复确认。